Last updated: 19 October 2026

Refund policy

Paid purchases are not open yet. Sandbox tests do not charge real money.

When paid episodes launch

For purchases through Paddle, refund eligibility is governed by Paddle’s Refund Policy and applicable consumer law. This page does not limit your statutory rights or promise an additional money-back guarantee.

Request help or a refund

For problems accessing or playing an episode, email hi@wholiedgame.com with your order reference and a description of the issue. Never send a full card number or security code.

For a Paddle payment, use the support link in your receipt or visit paddle.net to request a refund.

Your rights

Mandatory rights for faulty or misdescribed digital content remain available. Any applicable withdrawal period and digital-content exceptions depend on your location and the consent given at checkout; simply visiting this page does not waive a right.

Paddle handles approved refunds. Access to a refunded episode ends. The policy and statutory rights applicable at the time of purchase govern that purchase.